Full-time, part-time positions limited.

Customer Service Representative

Swann Animal Clinic is hiring for a Veterinary Customer Service Associate in the Amarillo area.

Some of the benefits of working for Swann Animal Clinic are:

  • Family centric business
  • Paid time off
  • Health insurance
  • 401k match
  • In-office training
  • Monthly bonuses

We are looking for someone who has exceptional experience working in customer service, using multi-line telephones, and scheduling appointments to work in our communications office.

Proficiency in data entry, basic computer programs, & knowledge of Google Suite is helpful.

This position will be interacting with clients on a day-to-day basis. In order to succeed in this environment, you will need to be friendly, enjoy interacting with the general public, have professional phone etiquette, and have exceptional customer service skills.

You will be interacting with veterinarians, veterinary technicians & pet owners on a day-to-day basis, so professionalism and a positive attitude are required. You must be punctual, dependable, well organized, and have attention to detail.

About Swann and the Position

We are a full-service, AAHA-accredited hospital. We see cats and dogs for wellness, surgical, preventative, and emergent/urgent care. We value our culture and strive for a family-oriented, fun-loving environment for both our employees and pet owners.

Our work hours are Monday–Saturday from 7:00 am to 6:00 pm.

If you’re looking for a rewarding career with a great company in the Amarillo area, we encourage you to apply!

Job Duties:

  • Answering phone calls (heavy phone volume)
  • Scheduling appointments
  • Data Entry & utilizing several platforms
  • Communicating with veterinarians & pet owners
  • Calling pet owners for patient updates
  • Prescription refills
  • Communicating with pet owners via phone, text, and email
  • Confirming appointments
  • Taking payments
  • Ensuring client satisfaction

Job Type:

  • Full-time

Experience:

  • Customer Service: 1 year (Required)
  • Multi-line telephone: 1 year (Preferred)
  • Receptionist: 1 year (Preferred)
  • Data Entry (min 55 wpm, 10 key) (Preferred)
  • Veterinary Service: 1 year (Preferred)

Language:

  • English
  • Spanish bilingual (Preferred but not required)

Work Location:

  • Plum Creek location

Benefits:

  • Health insurance (vision, dental, medical options)
  • Paid time off
  • Flexible scheduling
  • Staff discounts/incentives

This Job Is Ideal for Someone Who Is:

  • Reliable
  • People-oriented
  • Can multitask with ease
  • Able to sit for long periods of time
  • Independent, but a Team-Player
  • Comfortable handling conflict
  • Able to navigate advanced computer programs
  • Well-organized

Medical Benefits

Medical Coverage

Swann Animal Clinic pays 50% of The Employee Only Option (around $1700.00 per year)

Dental & Vision

Swann Animal Clinic pays 100% of the employee premium (around $460 per year)

Supplemental Insurance

Swann Animal Clinic provides access to AFLAC supplemental insurance. This can often result in discounted rates for coverage.

Employee Discounts

Employee Discount Program

  • 50% Off Services
  • 42.5% Off Inventory
  • Discounted Doctor Time (Exams +)
  • Most Labwork to Idexx is no charge*
  • Hills VIP Market Staff Feeding Program (25% OFF Hills Cost)
  • Free Preventatives for 2 Pets for 12 months (renewed annually) ($500/Average/Year)
  • Discounts on online pharmacy

*Specialty lab tests requiring other than Idexx testing will not be discounted; ask a clinic administrator for details.

Paid Time Away

Paid Holidays

  • Christmas
  • Thanksgiving
  • New Years Day
  • Fourth of July
  • Labor Day

Paid Vacation Days

Varies by length of employment

Paid Sick Time

You accrue 2 hours of paid sick time every pay period.

Live Well Benefits

Fitness Reimbursement

$20 / Month paid Quarterly ($240/Year)

Must provide proof of attendance - minimum 3 days/ week.

Sponsored Employee Events

Enjoy a drink, pedicure, or meal on us! We provide multiple opportunities every year to enjoy time out of the clinic with your fellow coworkers.

401(K) Matching

  • Full-Time Employees
  • Available after 12 months of employment
  • Swann Animal Clinic matches dollar-for-dollar (up to 4%) of the employees gross income

Uniforms

Scrubs & Uniform Allowance

  • $150 Per Year (Can also be applied to SAC t-shirts)
  • Swann Animal Clinic customized jacket

Growth & Leadership

Feedback & Reviews

Regularly receive feedback and performance evaluations

Team Leader

Connect with a mentor for communication and assistance.

Paid Training

You are paid for the time you spend training with us.

Continuing Education

Access to hundreds of continuing education opportunities both online and in-person.

Leadership Opportunities

We want you to learn and grow. If you are interested in leading and growing in different areas, we will provide you with the framework to do so.

And much, much more...

Application

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