Sidekicks Policies

Learn more about our pet policies at Sidekicks Stay & Play below!

daily updates

You will receive a daily report card sent to your primary mobile phone number. Details include your pet’s eating, drinking, bowel movements, urination, play habits, and any additional pertinent information.

meals & feeding

  • We encourage you to bring your pets’ current diet for
    us to feed to prevent digestive upset.
  • Please pre-measure and pre-package dry food in
    individual Ziploc bags (or containers), label each meal (breakfast, lunch, or dinner) to ensure you have provided enough food for your pet’s stay.
  • We also suggest packing some “extra” if you
    encounter any delays in your return.
  • If you do not bring your pet’s food, we are happy to
    serve Hills 1/0 low-fat diet during your pet’s stay (an additional cost of $2 per meal).

Please let us know if your pet has any dietary


  • If your pet receives medication (including insulin),
    please bring it with your pet in its prescribed container with all appropriate supplies. This includes items such as syringes or pill pockets.
  • Medications are administered at $1.50 per


  • Bedding and Bowls are provided: If you find your
    pet does better (or needs a specific kind) of their bedding, bowls, toys, or a shirt that smells like you, you’re welcome to bring it along. We are not responsible for any damages your pet makes to these items, if any, while boarding.
  • Leash and Collar/Harness: Please bring your pet in
    on a non-retractable leash (or in a carrier). You may take these items with you, or we’ll store them with the rest of your pet’s belongings.

check-in & check-out times

Unless other arrangements have been made, please observe the following check-in and check-out times for your pet’s stay.

Boarding Check-in and Check-out:

You may check-in and check-out anytime during regular business hours. Please let our team know your expected check-in time so your pet’s suite is ready upon arrival.

Enrichment Check-in & Check-Out:

We ask our enrichment (daycare) guests to arrive before 10:00 AM and must be picked up by closing time. Enrichment is only available Monday-Friday at this time. 

payment information

  • Full payment is due at the time of pick-up
  • Prepayments are required for stays longer than 14 days



This form is for all pets who will be boarding or participating in our daycare/enrichment program. If you haven’t already, please take a moment to fill it out.


New to Sidekicks Stay & Play or Swann Animal Clinic? Please take a moment to fill out this form and go over our financial policies.


If your pet will be participating in our daycare/enrichment program, please fill out this form before their initial visit to help us understand your pet and which groups and play styles they best fit in.

vaccination requirements

You will receive a daily report card sent to your primary mobile phone number. Details include your pet’s eating, drinking, bowel movements, urination, play habits, and any additional pertinent information.

Canine Guests

  • Rabies
  • Distemper/Parvo (DAPP/DHPP)
  • Bordetella

Feline Guests

  • Rabies
  • Leukemia


(The following are recommendations, but not required)

For maximum protection, we recommend:

• All guests have current heartworm and intestinal parasite
screening, and stay protected with heartworm and
flea/tick preventatives.
• FeLV/FIV Virus Testing for Feline Guests
• Canine Influenza Vaccine for Canine Guests


If you are a Swann Animal Clinic client, we already have your pet’s records. If you are not, our concierge can contact your veterinarian. You may also email, fax, or upload the vaccination records if you prefer.

Email: [email protected]
Fax: 806-395-3133


If external parasites (fleas/ticks/etc) are noticed
on your pet, a 30-day dose of a flea/tick preventative will be administered at the cost of the pet owner. Cost varies based on weight but averages at $26 per pet.

Dogs: Simparica
Cats: Revolution


We offer a Pet Assurance Plan for $2/pet per day. If your pet becomes ill we will cover $150 in veterinary care. Please let our concierge know at check-in if you’d like to include a Pet Assurance Plan during your pet’s stay.


Boarding Agreement & forms

All clients must fill out our New Client Financial Policy and Boarding and Enrichment Agreement Form. Dogs participating in group play must also have a completed Behavior Evaluation Form.

age requirements

All guests are welcome who are vaccinated appropriately.

size & playgroups

Animals are not grouped into playgroups purely based on their size. While this is a factor to prevent injury, the pet’s behavior will be evaluated, and they will be added to the appropriate playgroup for both their size and their personality.

spa services & add-ons

We are happy to accommodate premium or basic baths, nail trims, and anal gland expressions for our guests during their stay. Please let our concierge team know at drop-off which services you would like to add to their stay.

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