Sidekicks Policies

Learn more about our pet policies at Sidekicks Stay & Play below!

daily updates

You will receive a daily report card sent to your primary mobile phone number. Details include your pet’s eating, drinking, bowel movements, urination, play habits, and any additional pertinent information.

meals & feeding

  • We encourage you to bring your pets’ current diet for
    us to feed to prevent digestive upset.
  • Please pre-measure and pre-package dry food in
    individual Ziploc bags (or containers), label each meal (breakfast, lunch, or dinner) to ensure you have provided enough food for your pet’s stay.
  • We also suggest packing some “extra” if you
    encounter any delays in your return.
  • If you do not bring your pet’s food, we are happy to
    serve Hills 1/0 low-fat diet during your pet’s stay (an additional cost of $2 per meal).

Please let us know if your pet has any dietary


  • If your pet receives medication (including insulin),
    please bring it with your pet in its prescribed container with all appropriate supplies. This includes items such as syringes or pill pockets.
  • Medications are administered at $1.50 per


  • Bedding and Bowls are provided: If you find your
    pet does better (or needs a specific kind) of their bedding, bowls, toys, or a shirt that smells like you, you’re welcome to bring it along. We are not responsible for any damages your pet makes to these items, if any, while boarding.
  • Leash and Collar/Harness: Please bring your pet in
    on a non-retractable leash (or in a carrier). You may take these items with you, or we’ll store them with the rest of your pet’s belongings.

check-in & check-out times

Unless other arrangements have been made, please observe the following check-in and check-out times for your pet’s stay.

Boarding Check-in and Check-out:

You may check-in and check-out anytime during regular business hours. Please let our team know your expected check-in time so your pet’s suite is ready upon arrival.

Enrichment Check-in & Check-Out:

Program is Monday – Sunday 7:00 AM to 6:00 PM.  General Check in is between 7:00 am and 9:00 am. General Check out is 4:00 pm to 6:00 pm. 

payment information

  • Full payment is due at the time of pick-up
  • Prepayments are required for stays longer than 14 days

vaccination requirements

You will receive a daily report card sent to your primary mobile phone number. Details include your pet’s eating, drinking, bowel movements, urination, play habits, and any additional pertinent information.

Canine Guests

  • Rabies
  • Distemper/Parvo (DAPP/DHPP)
  • Bordetella

Feline Guests

  • Rabies
  • Leukemia


(The following are recommendations, but not required)

For maximum protection, we recommend:

• All guests have current heartworm and intestinal parasite
screening, and stay protected with heartworm and
flea/tick preventatives.
• FeLV/FIV Virus Testing for Feline Guests
• Canine Influenza Vaccine for Canine Guests


If you are a Swann Animal Clinic client, we already have your pet’s records. If you are not, our concierge can contact your veterinarian. You may also email, fax, or upload the vaccination records if you prefer.

Email: [email protected]
Fax: 806-395-3133


If external parasites (fleas/ticks/etc) are noticed
on your pet, a 30-day dose of a flea/tick preventative will be administered at the cost of the pet owner. Cost varies based on weight but averages at $26 per pet.

Dogs: Simparica
Cats: Revolution


We offer a Pet Assurance Plan for $2/pet per day. If your pet becomes ill we will cover $150 in veterinary care. Please let our concierge know at check-in if you’d like to include a Pet Assurance Plan during your pet’s stay.


age requirements
All guests are welcome who are vaccinated appropriately.
size & playgroups

Playgroups are designed on many different factors. Simply putting dogs together of similar sizes can be dangerous. Play groups are designed to maximize the enjoyment of the dogs participating in them, for optimal safety, personality, and play style. For example: Two golden retrievers may not play well together just because they are the same size and breed. One may like playing with dogs who are more interested in sniffing around and exploring, while the other may want to tackle and tumble play. These two dogs would grow annoyed with each other over time, leading to unfulfilling play. However, put with the right “friends,” both dogs will get the maximum enjoyment out of their day. 

spa services & add-ons

Sidekicks is proud to offer full-service grooming seven days a week! We are happy to accommodate spa services during your pet’s stay or play with us. 


It’s difficult to look at social media recently or turn on the news without seeing something about the new “mysterious and deadly” canine upper respiratory disease that is sweeping the nation. I won’t lie. It caught my attention too! That’s a scary title! Living in the aftermath of COVID, I think we, as a nation, are a little more sensitive to titles like that. It’s understandable. I am going to attempt to share some clarity, give a little insight, and hopefully, settle some nerves.

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