Sidekicks Policies

daily updates

You will receive a daily report card sent to your primary mobile phone number. Details include your pet’s eating, drinking, bowel movements, urination, play habits, and any additional pertinent information.

meals & feeding

• We encourage you to bring your pets’ current diet for
  us to feed to prevent digestive upset.
• Please pre-measure and pre-package dry food in
  individual Ziploc bags (or containers), label each meal (breakfast, lunch, or dinner) to ensure you have provided enough food for your pet’s stay.
• We also suggest packing some “extra” if you
  encounter any delays in your return.
• If you do not bring your pet’s food, we are happy to
  serve Hills 1/0 low-fat diet during your pet’s stay (an additional cost of $2 per meal).

Please let us know if your pet has any dietary
restrictions.

MEDICATION ADMINISTRATION

• If your pet receives medication (including insulin),
  please bring it with your pet in its prescribed container with all appropriate supplies. This includes items such as syringes or pill pockets.
• Medications are administered at $1.50 per
  administration.

PERSONAL BELONGINGS

• Bedding and Bowls are provided: If you find your
  pet does better (or needs a specific kind) of their bedding, bowls, toys, or a shirt that smells like you, you’re welcome to bring it along. We are not responsible for any damages your pet makes to these items, if any, while boarding.
• Leash and Collar/Harness: Please bring your pet in
  on a non-retractable leash (or in a carrier). You may take these items with you, or we’ll store them with the rest of your pet’s belongings.

check-in & check-out times

Unless other arrangements have been made, please observe the following check-in and check-out times for your pet’s stay.

Boarding Check-in and Check-out:

You may check-in and check-out anytime during regular business hours. Please let our team know your expected check-in time so your pet’s suite is ready upon arrival.

Enrichment Check-in & Check-Out:

We ask our enrichment (daycare) guests to arrive before 10:00 AM and must be picked up by closing time. Enrichment is only available Monday-Friday at this time. 

payment information

• Full payment is due at the time of pick-up
• Prepayments are required for stays longer than 14 days